When LongoMatch crashes a document .log with information about the crash should be generated. This file gives us enough information to try to find a solution to your issue. To access this file:

  • Access to C:\Users\Username\Documents\LongoMatch. (To know how to access to this folder in a Mac, click here)
  • In this folder you will find the generated log with the date and hour when the tool crashed. 

Please, send this file to support@longomatch.com explaining the steps that you did to crash the software and they will give you an answer asap.