FAQs

How do I activate my LongoMatch license?
First time you download LongoMatch, you will install LongoMatch PRO trial during 15 days. After this time, you will be asked to validate your license in...
Mon, 18 May, 2020 at 10:14 AM
My license didn't update to LongoMatch's version that I have paid
Sometimes, the license doesn't update to LongoMatch's version that you have subscribed automatically. This can be caused by many reason but you ca...
Fri, 29 May, 2020 at 11:06 AM
There is a new version of LongoMatch, how can I update my version?
Every time there is a new version or update available, if you are connected to internet and open LongoMatch, you will see a pop-up window informing you abou...
Mon, 25 May, 2020 at 4:43 PM
When I open LongoMatch I get a 200 error message
If when yuu open LongoMatch the following error appears, it means either you do not have a licenses active in your computer or that something is blocking C...
Tue, 23 Jan, 2018 at 11:26 AM
Where can I find LongoMatch opensource?
Unfortunately Fluendo no longer offers or maintains the LongoMatch Open Source version.  Now you are able to enjoy LongoMatch for free through the Longo...
Mon, 29 Jan, 2018 at 12:27 PM
I can't access to my account in the web
If you can't access to my account in the web, it might be because you didn't activate your account.  Note that, as a common step when you regi...
Tue, 26 May, 2020 at 2:59 PM
My license key or code doesn't work
There are many reasons why the license key can not work. The most common errors are due to: Added an extra blank space at the end of the license key when ...
Mon, 25 May, 2020 at 6:35 PM
I can't install LongoMatch bacuse I get an error message
While installing, I get the next error message.  This means LongoMatch has been installed but the automating launch of the tool is failing.  Please, u...
Mon, 12 Feb, 2018 at 11:16 AM
How to redeem a coupon code
If you receive a coupon code, after the process to subscribe to any of our upgradable products, when you get to "my cart", you will have to redeem...
Tue, 13 Feb, 2018 at 4:25 PM
I get an error 0X8007015e while installing LongoMatch (Windows)
This error means that the is a redistributable component that is not being installed in your computer while installing LongoMatch. The reason can be becau...
Thu, 22 Mar, 2018 at 9:58 AM