FAQs

How can I check which LongoMatch version am I using and how can I update it?
If you want to check which LongoMatch version you are currently using, you will need to:  1. Open LongoMatch app and select "LongoMatch" from ...
Thu, 1 Apr, 2021 at 1:16 PM
When I open LongoMatch I get a 200 error message
If when you open LongoMatch the following error appears, it means either you do not have an active license in your computer or that something is blocking C...
Thu, 25 Mar, 2021 at 1:14 PM
Where can I find LongoMatch opensource?
Unfortunately, Fluendo no longer offers or maintains the LongoMatch Open Source version.  Now you are able to enjoy LongoMatch for free through the Long...
Thu, 25 Mar, 2021 at 10:43 AM
I can't access to my account in the web
If you can't access to my account in the web, it might be because you didn't activate your account.  Note that, as a common step when you regi...
Tue, 26 May, 2020 at 2:59 PM
I can't install LongoMatch bacuse I get an error message
While installing, I get the next error message.  This means LongoMatch has been installed but the automating launch of the tool is failing.  Please, u...
Mon, 12 Feb, 2018 at 11:16 AM
How to redeem a coupon code
If you receive a coupon code, after the process to subscribe to any of our upgradable products, when you get to "my cart", you will have to redeem...
Tue, 13 Feb, 2018 at 4:25 PM
I get an error 0X8007015e while installing LongoMatch (Windows)
This error means that the is a redistributable component that is not being installed in your computer while installing LongoMatch. The reason can be becau...
Thu, 22 Mar, 2018 at 9:58 AM
How to sign up in the LongoMatch Beginner Certification course
The LongoMatch Beginner Certification is the first level to learn the usage of LongoMatch.  This Certification includes a month of LongoMatch PRO licens...
Mon, 25 May, 2020 at 6:38 PM
Can I migrate the data in LongoMatch to a new computer?
In case you want to change computer, and you would like to have all your projects in your new machine, you can migrate data base. To do so: In the "o...
Thu, 25 Oct, 2018 at 10:55 AM
How can I cancel my subscription?
Bare in mind that you can subscribe to any of our version of LongoMatch monthly or yearly. This means we will renew the payment automatically every year or ...
Tue, 2 Mar, 2021 at 12:37 PM