FAQs

I didn't get my 25 digit activation code
If you haven't received you activation code by email, you can always access to your account and you will find it in "My products" tab. I...
Wed, 31 Jan, 2018 at 12:02 PM
How do I activate my license?
The first time you download LongoMatch, you will have installed LongoMatch PRO trial during 15 days. After this time, you will be asked to validate your...
Fri, 28 Dec, 2018 at 11:44 AM
My license didn't update to LongoMatch's version that I have payed
Sometimes, the license doesn't update to LongoMatch's version that you have subscribed automatically. This can be caused by many reason but you ca...
Thu, 22 Feb, 2018 at 5:08 PM
There is a new version of LongoMatch, how can I update my version?
Every time there is a new version or updtae available, if you are connected to internet and open LongoMatch, you will see a pop-up window informing you abou...
Thu, 7 Dec, 2017 at 1:06 PM
When I open LongoMatch I get a 200 error message
If when yuu open LongoMatch the following error appears, it means either you do not have a licenses active in your computer or that something is blocking C...
Tue, 23 Jan, 2018 at 11:26 AM
How can I know if my tablet is compatible with Tag2Win
You can access PlayStore to download Tag2Win application. However, only xlargescreens will compatible to install the application.  This means tablets sh...
Thu, 25 Jan, 2018 at 1:24 PM
While trying to activate my Sync2Desk license, I get a JAVA error
While trying to activate my Sync2Desk license, I get a JAVA error: This error means JAVA is not enable. Maybe it is installed in your computer but i...
Fri, 26 Jan, 2018 at 11:08 AM
Where can I find LongoMatch opensource?
Unfortunately Fluendo no longer offers or maintains the LongoMatch Open Source version.  Now you are able to enjoy LongoMatch for free through the Longo...
Mon, 29 Jan, 2018 at 12:27 PM
I can't access to my account in the web
If you can't access to my account in the web, it might be because you didn't activate your account.  Note that, as a common step when you regi...
Wed, 7 Feb, 2018 at 9:51 AM
My license or code doesn't work
Note that one license is only for one computer. So, if you already validated the code in any computer, you will not be able to activate it again. If you for...
Tue, 20 Feb, 2018 at 1:19 PM