FAQs

I can't install LongoMatch bacuse I get an error message
While installing, I get the next error message.  This means LongoMatch has been installed but the automating launch of the tool is failing.  Please, u...
Mon, 12 Feb, 2018 at 11:16 AM
How to redeem a coupon code
If you receive a coupon code, after the process to subscribe to any of our upgradable products, when you get to "my cart", you will have to redeem...
Tue, 13 Feb, 2018 at 4:25 PM
I get an error 0X8007015e while installing LongoMatch (Windows)
This error means that the is a redistributable component that is not being installed in your computer while installing LongoMatch. The reason can be becau...
Thu, 22 Mar, 2018 at 9:58 AM
How to sign up in the LongoMatch Beginner Certification course
The LongoMatch Beginner Certification is the first level to learn the usage of LongoMatch.  This Certification includes a month of LongoMatch PRO and Tag2W...
Fri, 4 May, 2018 at 10:39 AM
I get an error message when clicking the link to activate my account.
This means you have clicked the link to activate  the account twice. You only have to validate your account once, this is the reason why when you click a...
Thu, 20 Sep, 2018 at 8:59 AM
I just installed LongoMatch and when I try to open it I get an error message
This means that Codemeter, the software we use to validate the licenses, hasn't been installed for any reason. Then, when trying to validate the li...
Thu, 20 Sep, 2018 at 9:05 AM
Can I migrate the data in LongoMatch to a new computer?
In case you want to change computer, and you would like to have all your projects in your new machine, you can migrate data base. To do so: In the "o...
Thu, 25 Oct, 2018 at 10:55 AM
I get a Start Error when opening LongoMatch
For some reason the software we use to validate the license hasn't been installed or has been deleted. You will have to install it manually. To do so...
Fri, 26 Oct, 2018 at 10:57 AM
How can I cancel my subscription?
Bare in mind that you can subscribe to any of our version of LongoMatch monthly or yearly. This means we will renew the payment automatically every year or ...
Tue, 4 Dec, 2018 at 10:24 AM