Please ensure that your device has a USB 3.0 port, otherwise it will not be recognised by your computer.
You will need to download the drivers from the website:
https://www.blackmagicdesign.com/support/family/capture-and-playback
Be sure to select the ‘Capture and Playback’ option and then download the latest version as shown in the following file.
Once the drivers have been downloaded and installed, go to ‘setting preferences’ in your Black Magic Design Centre.
Please ensure you close the ‘Black Magic Design Centre’ before running Longomatch, as they cannot run at the same time.
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